Frequently Asked Questions

How soon will my bag ship?

All orders are shipped between 2-5 business days!

What is your return policy?

If you return something, we'll scream! Just kidding.

We feel confident that you will love any leather product you choose to purchase from Urban Southern. But for those of us afflicted with indecision (hey it happens to all of us!) we do offer free returns with full refund or store credit—your choice—within 30 days on any item provided it is in NEW condition and with original receipt.

We want you to be thrilled with your new purchase, so if you have any issues at all please give us a chance to make it right. Tap here to contact us via our website form.

Providing your reason for return will help us serve our customers better. Exchanging items is welcome, within 30 days, provided you have the original receipt. If you receive a product in error, we will gladly exchange it for you at our expense.

Return Conditions:

  • Within 30 days
  • With original receipt
  • In NEW condition

How to:

Refund:

  • Full refund or store credit -your choice.

Exchanges:

  • Within 30 days
  • In NEW condition
  • With original receipt
  • Our error, our expense
How should I clean my leather bag?

Spot clean with a soft cloth dipped in water. If it get’s wet, dry slowly at room temperature. Use small amounts of regular olive oil or leather conditioner periodically and rub in with a soft cloth.

Further Reading

The Best Two Ways To Keep Your Leather Beautiful
Answering all your leather questions
What should I do if my leather bag feels stiff?

In cooler winter months it’s likely that your bag may feel unusually stiff when you get it. If you want to soften it up really quickly, just take it and massage it with your hands. Don’t worry about it, just go for it! Honestly — you will not hurt it. Rub and roll and squeeze it in your hands. It’s actually a lot of fun. The more you use your leather bag, the more it will soften.

Further Reading

The Best Two Ways To Keep Your Leather Beautiful
Answering all your leather questions
My bag has markings in it. Is that normal?

Yes, this is normal. Your leather bag will have unique markings in it because we use only real full-grain leather. We just cut our designs straight from a leather hide. We work around any markings that aren’t complimentary to the design. We really love the natural markings that are in leather.

We try to showcase beautiful markings when we can. You can be confident that you are getting an authentic leather bag. The markings you see come from what happened throughout of the life of the hide. As your leather bag accompanies you on your journey through life, it will absorb pieces of your story and become truly unique to you.

Enjoy the unique markings in your bag. Celebrate it. But if you really don’t love your markings, you can also contact us and we can try to work something out for you!

Further Reading

The Best Two Ways To Keep Your Leather Beautiful
Answering all your leather questions
What happens when my leather bags get wet?

Properly conditioned leather has a finish on it which repels water. It won’t soak up water unless you actually soak it in water.

When leather gets wet, it dries out the leather. So if your leather would get wet a lot and you would never condition it again, the leather would actually start to dry rot which would just make it really weak. It would break easily, that kind of thing. It doesn’t actually hurt leather to get wet as long as you also keep it conditioned by using a leather conditioner or regular olive oil.

What about dark spots on my leather from water or rain?

If you see dark spots in your leather from rain or a water spill, know that they will eventually disappear back into the leather so to speak. They are nothing to worry about!

Taking Care of Other Spills

If you actually spill something on your bag like, oh, I don’t know, let’s just say that your toddler squeezes a tube of baby food or toothpaste all over your bag. Just take a soft, damp cloth to clean it well. You don’t ever want to use soap besides a saddle soap on your leather because that will dry it out. After you allow your leather bag to air dry, use a soft dry cloth with a little bit of leather conditioner and condition it. It should be good as new!

Further Reading

The Best Two Ways To Keep Your Leather Beautiful
Answering all your leather questions